Product edition
Tell us whether you are using Demo, Standard, Pro, or asking before purchase.
Support
Support for Secure Password Vault and PracticalForge products.
Need help with download, installation, license activation, edition choice, or a product question? Contact PracticalForge Software support by email.
Support email
support@practicalforge.com
For support, send an email with your product edition, Windows version, and a clear description of the issue. Do not send your master password, vault password, private backup files, exported CSV files, or sensitive personal data.
Windows SmartScreen notice
Windows may show “Unknown Publisher” during installation.
Secure Password Vault is currently distributed by an independent developer and the installer may not be digitally code-signed yet. Because of this, Windows SmartScreen may show a message such as “Windows protected your PC” or “Unknown Publisher”.
This warning does not automatically mean the file is unsafe. It usually appears because the installer is new or not signed with a paid code-signing certificate.
To continue installation, click More info and then Run anyway. You may also scan the installer with your antivirus or check it with a service such as VirusTotal before running it.
Master password reminder
Support cannot recover a lost master password.
Secure Password Vault is an offline-first local vault. PracticalForge Software does not store your master password, vault password, or vault contents on a server.
If you forget your master password, support cannot reset, recover, bypass, or decrypt your vault. Keep your master password safe and maintain secure backups of important data.
What to include
Send the details needed to solve the issue faster.
A clear support email helps identify whether the issue is related to download, installation, license activation, app usage, or edition selection.
Windows version
Include your Windows version, for example Windows 10 or Windows 11.
Short issue description
Explain what you tried, what happened, and what message or screen you saw.
Purchase email
For license questions, include the email address used during purchase.
Screenshot if useful
You may attach a screenshot if it helps explain the problem. Hide any private or sensitive information first.
Never send secrets
Do not send your master password, vault password, recovery data, exported CSV files, backups, or private vault contents.
Common topics
Support areas.
These are the most common types of support requests for Secure Password Vault.
Download or installer help
Help with downloading the installer, finding the correct edition, or understanding which file to install.
License activation
Help with Standard or Pro license activation and purchase-related questions.
Edition questions
Help choosing between Demo, Standard, and Pro based on your workflow.
Before contacting support
Check the product, terms, and privacy pages.
The Secure Password Vault pages explain the differences between Demo, Standard, and Pro, including pricing, features, browser import, 2FA backup codes, mobile development status, offline-first behavior, terms, and privacy.
Privacy reminder
Do not email private vault data.
PracticalForge Software support will never ask for your master password, vault password, exported browser CSV files, vault backups, or private vault contents. Keep sensitive vault data on your own computer.